On-site Covid-19 testing will be available for those required by country mandate. HERE
In compliance with the Mexican Federal Law for the Protection of Personal Data in Possession of Private Entities (hereafter the law), which has the purpose of protecting the personal data held by private parties (hereafter the information), El Dorado Spa Resorts provides the following Privacy and Data Protection Policy.
1. Data Protection
Desarrollos Turísticos Costa Turquesa, S.A. de C.V. (hereby El Dorado Spa Resorts), located in Calle de Acceso L28, Manzana 16 Lote 37 Supermanzana 309, Cancún, Quintana Roo, México, Post Code 77560. The Web Development department, located in the address specified before, is liable for the protection of the information and may be contacted via e-mail to the following address: firstname.lastname@example.org
2. Personal Information
El Dorado Spa Resorts will request personal information to all the people
who use our online and call centre services, in order to process, follow-up,
and confirm the service(s) hired to El Dorado Spa Resorts. The information
requested to the users includes, but is not limited to: full name, e-mail
address, mailing address, postcode, birth date, credit card information
and additional information important for the reserve and payment processes.
The credit card information is used for the payment process during the
hiring of the services provided by El Dorado Spa Resorts.
When filling the registry forms or giving the information to any representative of the call centre, the information owner gives full and voluntary consent to providing the personal information that may be requested on the understanding that in case that the user decides not to share any of the mandatory information, he/she will not be able to access the services which necessitate such information; nonetheless, will be able to access all the other services provided inasmuch as the personal information is not required. El Dorado Spa Resorts in no case and in no circumstance will keep, store, nor file any sensitive personal information such as race, ethnicity, health status, genetic information, religion a/o belief, membership to any union or such group, political conviction, sexual preference, etc. Furthermore, El Dorado Spa Resorts compiles the e-mail addresses of all the people that use these services to communicate with El Dorado Spa Resorts, the additional information regarding the web pages visited through their visit to the website, and any other information given voluntarily, including but not limited to polls, surveys, or online registry forms.
The information provided as a user of the website may be utilized to: contact the user provided that any change on the reservation is made, detect a/o prevent possible cyber-crimes, to make customer surveys and polls, manage the customer-company relations and improve the website’s content. In the case that the user provides El Dorado Spa Resorts with its phone number, it will be used as a means of communication in the event that any change in the reservation is made, or in any concern related to the payment process.
The personal information that, as a user of our website a/o call centre, is provided to El Dorado Spa Resorts must be true and in accordance with your present situation.
Personal data may be transferred and/or shared with business partners, affiliates, suppliers, financial, banking and credit institutions, subsidiaries, affiliates and third parties, such as hotels, rental companies, airlines, tour providers, etc., for marketing purposes, confirm reservations and in general to comply with the obligations contracted with the user or client.
4. Privacy and Personal
El Dorado Spa Resorts uses the most advanced technologies and processes
for the protection of the information provided by the data owners. These
technologies encode, cipher, and prevent the interception of any data a/o
information provided through the internet and the call centre, including
but not limited to: credit card numbers and e-mail addresses. El Dorado
Spa Resorts establishes and maintains administrative, technical and physical
measures in order to safekeep the personal data from: damages, loss or
alteration, destruction or misuse, breach or unauthorized processing. The
El Dorado Spa Resorts website encloses links a/o hypertexts, advertising,
buttons, and search engine tools onto the internet that, when clicked on
or accessed by, connect the user to other portals and websites owned by
third parties. Notwithstanding the fact that in some particular cases some
of these third-party-owned websites are framed with the navigation bar
a/o the design and appearance of the El Dorado Spa Resorts website; the
information that the user provides to any and all of these websites and
will not be liable for the navigation and use of personal information within
third-party-owned portals and websites, consequently, it is recommended
that the user of the website verifies the notices and privacy policies
established or applicable to these third-party-owned portals and websites.
El Dorado Spa Resorts commits to keep the user’s information undisclosed, and will not transfer the information to any third party unless prior consent from the user; with the exceptions mentioned on the Federal Law on Protection of Personal Data Held by Private Parties in its art.37; as well as executing the Data Transfer in observance of the present Law.
Article 37. Domestic or international transfers of data may be carried out without the consent of the data owner in the following cases:
- I. Where the transfer is pursuant to a Law or Treaty to which Mexico is party;
- II. Where the transfer is necessary for medical diagnosis or prevention, health care delivery, medical treatment or health services management;
- III. Where the transfer is made to holding companies, subsidiaries or affiliates under common control of the data controller, or to a parent company or any company of the same group as the data controller, operating under the same internal processes and policies;
- IV. Where the transfer is necessary by virtue of a contract executed or to be executed in the interest of the data owner between the data controller and a third party;
- V. Where the transfer is necessary or legally required to safeguard public interest or for the administration of justice;
- VI. Where the transfer is necessary for the recognition, exercise or defence of a right in a judicial proceeding, and
- VII. Where the transfer is necessary to maintain or fulfil a legal relationship between the data controller and the data owner.
5. Use of Bank Card
El Dorado Spa Resorts commits to respect the privacy of all its customers;
in the particular aspect of this website, to all those who make online
booking or book through the call centre. In order to ensure the safety
of all the online operations, a SSL certificate is used in its website,
which protects the data sent from the user’s web navigator onto El Dorado
Spa Resorts’ website and databases. All the information regarding the transactions
made with a credit card is ciphered in order to keep the user’s information
safe and private.
All the personal information provided by El Dorado Spa Resorts customers, such as full name, mailing address, e-mail address, telephone number, and any other data concerning the booking through the online payment process, will be considered as strictly confidential, unless specified otherwise by the customers.
6. Use of "Cookies"
and IP Addresses
El Dorado Spa Resorts data server will send data to the user’s
web navigator, same that will be stored in the user’s computer hard drive.
This allows El Dorado Spa Resorts to identify the devises employed by the
user to access to its portal. This whole process is known as the use of
"cookies" or IP address. Through the use of these “cookies” or IP address.
El Dorado Spa Resorts is able to offer a personalized service to all its users for it permits, among other things, to issue publicity and promotion campaigns, measure the online audience and traffic in its websites visited by the user. Through these “cookies” or IP address the user is not personally identified, what is identified is the public IP address from where the user is accessing the website.
7. Access to
- Access to your personal data to learn which of it is being in safekeeping, if they are correct or updated and the means by which they are being used.
- Rectification of such data in the case it is inaccurate, incorrect or not updated.
In order to exercise the ARCO rights or the right to revoke the consent
for the use of personal data, the User must send a written notification
in Spanish to El Dorado Spa Resorts to the following e-mail address: email@example.com
, or send it to the Web Calle de Acceso L28, Manzana 16 Lote 37 Supermanzana
309, Cancún, Quintana Roo, México, Código Postal 77560. In such written
notification it must be specified: Full name, registered e-mail, mailing
address, a telephone number, and a copy of the user’s ID must be attached.
El Dorado Spa Resorts will contact the user in follow up to the request in the consecutive 15 working days of the reception of such notification and attachments hereby solicited, to communicate whether the revoke proceeds or not, inform its rectification, perform the necessary steps to cancel the utilization of the user’s personal data, or end its usage.
of the Terms
Reserve by Phone: 1-844-887-9488